Spam Emails

Receiving something you think is spam? 

• If you receive anything requesting personal information, verify verbally with the sender before giving out this information.  (Your Executive Director or President likely is not really asking you to send them payments or social security numbers.)
• DO NOT FORWARD WHAT YOU THINK IS SPAM.  Delete it, marking it as spam first, if you're sure it's spam or send a separate email to IT asking them to look at it in person.  
• Hover your mouse over the senders name to double check the email address displays correctly.  Oftentimes, you'll find hiding under a person's name is an email address that it's theirs.

Not receiving legitimate emails? (This is ONLY if your email provider is Microsoft Outlook.  If using something else, check their website for specifics.)

• Check your Junk Folder first if you're expecting an email that you didn't receive.
• From the Junk folder right click and choose 'Not Junk' and this should move it to the inbox and prevent it from going there in the future
• From the Home screen click the junk drop down menu and choose 'Junk Email Options' and from there you'll see a tab called 'Safe Senders' and you can add to the list by email or domain (ex: anything from @smartstart.org)
• Any address added to your contacts will not go to junk and also there is another 'Junk Email Option' that makes it so anyone you have emailed also wouldn't go there.
• Look here for more information:
  https://support.office.com/en-us/article/Block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46#bkmk_safesenders
• If these options don't work check with your IT Department and ask that they add the sender to their whitelist.