How-To Submit a ticket to NCPC Helpdesk ([e-mail])

Overview:

The following guide will walk you through how-to submit a ticket to NCPC IT helpdesk

1: In "Outlook" select "New Email" 

2: Provide a "Brief Description" of the "Issue/Request" in the "Subject" field and include "[e-mail]" in the "To" section (Ex. Computer issue, Password Reset, Need Access to LP Central)

3: In the "Body" of the email, provide a detailed description of the issue/request (Ex. Shown Below)

Good Morning,

This morning when I went to login to my computer for work it wouldn’t power on. I confirmed that the charger is plugged into the computer and power outlet and confirmed that the computer is not showing any lights when trying to power on. I also tried a different power outlet as well to see if it may be the outlet, and unfortunately that didn’t resolve the issue. What are your thoughts?

Thanks,

Brian Harrington

4: Once you are ready to submit email to "[e-mail]" Select "Send"

***Someone from the IT team will contact you at their earliest availability to assist in completing the issue/request***